It may be desirable to encourage users to engage with claims or other content in ways that they wouldn’t readily do without prompting. I suspect, for example, that scoring of various kinds may be overlooked by users. If this is the case, you could imagine a system wherein users are required to spend points in order to do what they want, e.g., submitting claims, and can acquire points by doing what you want.
The problem of encouraging bad input
If you’re trading feedback such as scores for points, you’re encouraging users to submit random responses just to get it done quickly.
The problem of “your app sucks”
An exchange system of this kind reeks of being a band-aid for the larger problem that users don’t want to use your features in the first place. This sounds like a last resort method, if anything. First, try make the features more enjoyable to use on their own.